General Pre Order Information
All orders containing pre order items will be dispatched once all items in the order are available for dispatch. This is to enable us to keep the amount we charge for delivery as low as possible, and means that we can still offer our free Economy and Express delivery offers on orders containing a mix of pre order and already-released items. If you need any items before the release date of the pre order items, please put through separate orders to avoid delays.
Magic: the Gathering Pre Order Information
Please note that Magic: the Gathering pre order items can only be dispatched on the release date of the set. This is typically a Friday, which means that Express delivery, which is a next working day service, will deliver on the following Monday.
For guaranteed Saturday delivery, please select one of the specific Saturday delivery options (Saturday Guaranteed Special Delivery or Saturday Courier). Standard and Economy delivery are Royal Mail services, and as such may deliver on Saturday, although this is not guaranteed.
Orders can also be collected from the Magic Madhouse warehouse on the release date, or at a Games Club event if one is held that day. If you would like to collect your order from the Games Club, please contact us at least 24 hours in advance to ensure that your order is ready to collect on the day.
Non Magic: the Gathering Pre Order Information
For TCGs other than Magic: the Gathering, we are usually able to dispatch orders the day before release. Please check the release date shown on the listing, and if your pre order is time sensitive, please contact us for more detailed information on the specific release in question.