Please note: Our gift vouchers do not use codes that can be printed or sent separately from the gift voucher itself, which will be sent to the e-mail address provided.
Our Gift Vouchers are sent electronically on the date you specify to the email address given. Payment for the Gift Voucher will be taken when you complete the order, not on delivery. The value of the gift voucher is your choice. Once the Gift Voucher has been received and redeemed to the recipient's account, it will be added to the account as store credit, to be used as they wish. If you know that the recipient already has an account with us, it will be easiest for them to use the Gift Voucher if it is sent to the email address already registered with us.
You will receive a confirmation of your order by email once the order has been finalised. Gift Vouchers can be cancelled by the purchaser within one working day of purchase, as long as the voucher has not been delivered. Unwanted Gift Vouchers cannot be returned.
Items bought using Gift Voucher store credit can be returned and/or exchanged as normal, except that any refunds will be added to the customer's account as store credit.
If you wish to spend more than the value of the Gift Voucher, please select 'Pay With Card' when checking out - PayPal require their own checkout system to be used which is not compatible with Magic Madhouse Gift Vouchers (or other store credit).
If you have any questions, please contact us and we'll do everything we can to help.