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Frequently Asked Questions 1. How much shipping do you charge? 2. What will you do to ensure my shipment arrives safely? 3. When should i expect my delivery to arrive? 4. What methods of payment do you accept? 5. Will you purchase or trade my cards? 6. Returns Policy 7. Privacy Policy 8. Cancellation Policy 9. Something doesn't work with your website, what can i do? 1. How much shipping do you charge? Starting Shipping Rates & Shipping Options:- United Kingdom First Class: £1 (delivery time - 1-3 days) Recorded Delivery: £1.75 (Insured upto £36) (delivery time - 1-3 days) Special Delivery: £5.00 (Insured upto £500, delivery time - next working day, saturday delivery available on request) Europe Airmail: £1.50 (delivery time - 3-5 days) International Signed For: £5 (Insured upto £36 - with futher insurance available on request, delivery time - 3-5 days) Rest of the World Airmail: £2.00 (delivery time - 5-7 days) International Signed for: £5.50 (Insured upto £36 - with futher insurance available on request delivery time - 5-7 days) Shipping rates increase as product weight increases. So, for example, a Booster Box's shipping cost to the UK would cost £5 (unless otherwise stated). 2. What will you do to ensure my shipment arrives safely? All singles will be shipped sleeved and with a toploader or well protected. All sealed product will be shipped in a padded envelope or wrapped in a padding material. 3. When should i expect my delivery to arrive? All items ship within 24 hours of purchase. If item has been purched before 1pm, it will ship same day. First class services normally arrive within 1-3 days of dispatch 4. What methods of payment do you accept? For our UK customers we accept PayPal, Credit/Debit cards (via PayPal), Cheque, Postal Order and Cash on Collection. For our internatioal customers we only accept PayPal. 5. Will you purchase or trade my cards? We buy all singles and collections no matter how large or small. To get our current wants list and more information please click here. 6. Returns Policy If you recieve the item in a damaged or incorrectly stated condition, we will be happy to replace the item for you. Damaged returns must be made within 10 days of purchase. If the item is new and you no longer require it, you may return the item upto 5 days after receiving the item. New goods returned will be subject to a 15% restocking fee. Any item returned must be returned in the same condition it was sent, with the appropriate protection it was sent with You can post returns to: Magic Madhouse 36 Vera Avenue London N21 1RG If you wish to return any items, please contact us first with your order number and the reason for your return. You can contact us at returns@magicmadhouse.co.uk 7. Privacy Policy Your information will never be given out to a thrid party, any finacial details given will not be stored. 8. Cancellation Policy If the goods are yet to be dispatched and you have made a mistake with your order, you can cancel it. You will receive a full refund. 9. Something doesn't work with your website, what can i do? Please contact us with the details of what went wrong and we will do our upmost to repair any errors in a timely fashion.

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Friday 03 September, 2010

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